14-Day Inspection Period
We want you to be completely confident in your purchase. For this reason, every Sapphiaura piece is covered by a 14-day inspection period starting from the date your order is delivered.
Return Conditions
To qualify for a full refund, the following conditions must be met:
- The item is returned within 14 days of delivery.
- The item is in its original, unworn condition with no signs of use or damage.
- All original packaging and, importantly, all certification documents accompany the return.
- The return is shipped using our insured return label so the parcel is protected during transit.
Because gemstones are fragile and valuable, we strongly advise against returning items by uninsured standard post. We cannot accept responsibility for parcels lost or damaged in transit that were not shipped via our insured service.
Exceptions
The following purchases are not eligible for return unless they arrive damaged or defective:
- Bespoke and custom-made pieces that were created to your specification.
- Resized or modified jewelry that has been altered after purchase.
- Loose stones that have been set by a third party.
How to Initiate a Return
Contact our concierge team at returns@sapphiaura.com within the inspection period to request a return. We will provide a prepaid, insured return label and instructions. Once your return arrives and passes inspection, we issue your refund to the original payment method within 5-7 business days.
Damaged or Incorrect Items
If your order arrives damaged or does not match its certification and listing, please contact us within 48 hours of delivery with photographs of the packaging and item. We will arrange a replacement or a full refund, including all shipping costs.