Privacy Policy

Introduction

At Sapphiaura, we are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you shop with us online or visit our website.

Information We Collect

We collect information you provide directly, as well as data gathered automatically when you browse our site.

Account information — your name, email address, phone number, and password when you create an account.
Order information — billing and shipping addresses, payment details (processed securely by our payment providers), and the items you purchase.
Correspondence — records of inquiries you send to our concierge and gemologist teams.
Usage data — pages visited, referring pages, device and browser information, and IP address.

How We Use Your Information

We use the information we collect to provide and improve our services, including:

Processing and fulfilling your orders, including arranging insured shipping of fragile and valuable gemstones.
Verifying the authenticity and certification documentation associated with your purchases.
Communicating with you about orders, products, and services you have requested.
Sending marketing communications where you have consented to receive them.
Protecting against fraud and securing our website and transactions.

We do not sell your personal information. We share data only with trusted partners who help us operate our business, such as payment processors, insured couriers, and IT service providers, and only to the extent necessary to provide our services.

Data Security

We employ industry-standard safeguards, including 256-bit SSL encryption and access controls, to protect your personal information. No method of transmission or storage is completely secure, but we work diligently to keep your data safe.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, please contact us at privacy@sapphiaura.com.

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